BASIC ORDER POLICIES:
I am now operating under a weekly menu “DROP” system (a “drop” is a pre-order sale that is only available for a short time and has limited quantities). Every Saturday a new, small menu of items—cookies, breads, cake slices, pastries, etc.—will “DROP”, and will be available for order until the following Tuesday. Then all items ordered from said menu can be picked up that Friday-Saturday. This allows me to offer items in smaller quantities, whereas up until this point everything has been offered only by the dozen/full batch. Check back regularly to see what’s available, or Contact Me with the subject DROP and I’ll add you to the weekly drop email list!

There will also occasionally be extra items that I have on hand on the IN STOCK tab of the weekly menu page. They will only be available when they are in stock, but are great for if you need something last minute!

I do still have a Cakes and Cupcakes Menu that has full sized cakes and full dozen cupcakes for all of your party needs. These items are ALWAYS available, pickups Monday-Saturday. All orders from this menu MUST be placed at least 48 hours in advance of the ideal time of pickup. Any orders not placed before the 48 hour window are subject to a rush fee, starting at $5.* If fees are applied, you will be notified by email or text message, and you will receive an invoice for you to pay aforementioned charges. The fees must be paid before the order will be completed. Late orders could even potentially be subject to cancellation if the order is too large to accommodate on such short notice, requires special ingredients that I don’t have in stock, etc.

You will receive a standard confirmation email whenever you place an order. I will then send a more personal email later to provide the pickup address, but in an effort to keep the email from getting buried in your inbox, I typically do not send this email until, at most, three days before the specified pickup date. Your order is on my calendar and fully booked regardless, if you’ve received the standard order confirmation than I have also received the order on my end :)

ALLERGY NOTICE:
Our kitchen is a 100% gluten free kitchen, so you can rest assured that there will be no cross-contamination between your items and gluten.

HOWEVER, our kitchen is not free from ANY other allergens. Therefore, when you choose any of our other allergy friendly options, please note that while we will do our UTMOST to ensure that your item is 100% free from the allergen you have selected, this is not an allergen free facility. By ordering from us, you agree that we have made you aware of the presence of such allergens in our kitchen and that we cannot be held responsible for any contamination (however rare) that may occur.

REFUND POLICY:
Please inspect your order once you have received it and make sure that it is not damaged and that it is what you ordered. If the products have been damaged or you have received the incorrect items, please contact me and let me know so that I can rectify the issue.

LARGE AND CUSTOM ORDER POLICY:
I require the total payment of your order at least 2 weeks in advance of the date you have specified you need your order and, in most cases, I will also require a partial payment deposit to hold your date, typically 25%.
Due to the handcrafted, custom nature of the work I do on custom orders, I cannot provide refunds or exchanges. If you pickup your order and the order does not meet your expectations, I will give you a partial refund (minus a 30% handling/cancellation fee). This refund is ONLY given if you do not accept the cake/items. I will NOT negotiate a partial refund if you keep the order, this policy is “take it or leave it”.